At Betty's Promos Plus, we want you to love your Greek paraphernalia. We're a family-owned business that has served the Divine Nine community since 1988, and your satisfaction is our top priority. This policy explains how we handle returns and exchanges to ensure a fair experience for everyone.
Betty's Promos Plus Returns & Exchanges Policy
Our Commitment to You
30-Day Return & Exchange Window
0-30 Days from Delivery: Full Returns & Exchanges
You may return or exchange eligible items within 30 days from the delivery date for a refund to your original payment method or store credit. Items must be in original, unworn, unwashed, and undamaged condition.
31-60 Days from Delivery: Store Credit Exchanges Only
Between 31-60 days from delivery, we offer exchanges for store credit only. No refunds to original payment methods are available during this window. Items must still meet all condition requirements listed in this policy.
After 60 Days: No Returns Accepted
We cannot accept returns or exchanges on items delivered more than 60 days ago, regardless of condition or circumstances.
Important: All returns and exchanges are subject to inspection and approval. We reserve the right to refuse any return that does not meet our policy requirements.
How to Start a Return or Exchange
⚠️ CRITICAL: You MUST obtain a Return Merchandise Authorization (RMA) number before sending anything back to us.
Do NOT send items back to us without going through our official returns process. Unauthorized returns sent directly to our address will cause indefinite delays in processing your return. We cannot identify, process, or refund unauthorized returns, and you may lose your items permanently.
Step 1: Submit Your Request
Visit returns.bettyspromosplus.com to initiate your return or exchange. You'll need:
- Your order number
- Delivery date (to confirm you're within the return window)
- Photos of the items you're returning (required for defective items)
- Reason for return/exchange
Step 2: Receive Your Authorization
Once approved, you'll receive:
- A Return Merchandise Authorization (RMA) number
- Instructions for packaging your return
- Return shipping label (if applicable based on your order type)
Without an RMA number, we cannot process your return. The RMA number allows us to identify your return, match it to your order, and process it quickly.
Step 3: Ship Your Items Back
Package items securely in their original packaging when possible and ship using the provided label or your own shipping method.
Processing Time: Allow 10-14 business days from when we receive your return for inspection and processing. Refunds are typically issued within 3-5 business days after approval, though your financial institution may take additional time to credit your account.
Return Eligibility Requirements
Items MUST Be:
✓ Unworn, unwashed, and unused
✓ Free from makeup, perfume, deodorant marks, or body oils
✓ Free from pet hair, odors, or environmental damage
✓ In original condition without stretching, pilling, or signs of wear
✓ In original packaging when possible (protective bags, boxes, etc.)
✓ Returned within 60 days of delivery
Try-On Carefully: When trying on items, please do so over other clothing or without makeup, perfume, or deodorant to avoid transferring substances that may damage the product.
Items That Cannot Be Returned:
✗ Items delivered more than 60 days ago
✗ Personalized or customized items (names, line numbers, chapter-specific designs)
✗ Graduation stoles (exchanges for different colors only)
✗ Sale or clearance items marked "Final Sale" at checkout
✗ Items showing any signs of wear (see Restocking Fee section below)
Restocking Fee
A 15% restocking fee will be applied to returns that show signs of use or improper handling, including:
- Evidence of wear (deodorant marks, makeup stains, stretching, pilling)
- Items improperly packed for return (wrinkled, damaged in transit due to poor packaging)
- Items with odors (perfume, smoke, body odor, pets)
- Items with missing or damaged packaging
- Items that appear to have been worn and returned
We inspect every return carefully. If your return does not meet our standards, we will notify you of the restocking fee before processing your refund.
Defective Items
If you receive a defective item (manufacturing defects, torn fabric, improper stitching, incorrect printing), we will provide a full refund or replacement at no cost to you.
Photo Evidence Required: You must provide clear photos of the defect before returning the item. This helps us identify quality issues with our suppliers and process your return faster.
Once approved, we'll provide:
- A Return Merchandise Authorization (RMA) number
- A prepaid return shipping label (no cost to you)
Defective Item Time Limit: Defects must be reported within 30 days of delivery. After 30 days, we cannot guarantee manufacturer warranty coverage.
Wrong Item Received
If we shipped the wrong item, wrong size, or items from another order, we will:
- Provide a prepaid return shipping label at no cost
- Ship the correct item or process a full refund
- Expedite the replacement shipment when possible
Photo Evidence Required: Please photograph the incorrect item with your order number visible.
Shipping Error Time Limit: Wrong items must be reported within 30 days of delivery.
Wrong Size or Item Ordered
We understand that sizing can vary between manufacturers. Please review size charts carefully before ordering. If you're unsure about sizing, contact us before placing your order.
Size Chart & Fit Questions
Each product page includes manufacturer-specific sizing information when available. If no size chart is provided or you have questions, email us before ordering and we'll help you find the right fit.
Return Shipping Costs
If you ordered the wrong size or item, you are responsible for return shipping costs:
- Orders with Checkout+: Free prepaid return label included with your order
- Standard Orders: You must obtain a return shipping label through our returns portal at returns.bettyspromosplus.com. Return shipping will be via USPS, and you will be charged based on current USPS rates for your package's weight and location.
Important: All returns must go through our official returns process and use the shipping label provided through our portal. We are not responsible for returns lost in transit.
Note: Original outbound shipping charges are non-refundable in all cases. Shipping costs cover both delivery to you and handling time to prepare your order.
Checkout+ (VIP Experience)
0-30 Days from Delivery:
Choose between:
- Original Payment Method: Refund to credit/debit card or PayPal (3-5 business days after approval, plus your bank's processing time)
- Store Credit: Issued immediately upon approval (never expires)
31-60 Days from Delivery:
- Store Credit Only: Issued immediately upon approval (never expires)
Shipping charges are never refundable regardless of the reason for return or the timeframe, as these costs cover both outbound shipping and order preparation time.
Refund Method
0-30 Days from Delivery:
Choose between:
- Original Payment Method: Refund to credit/debit card or PayPal (3-5 business days after approval, plus your bank's processing time)
- Store Credit: Issued immediately upon approval (never expires)
31-60 Days from Delivery:
- Store Credit Only: Issued immediately upon approval (never expires)
Shipping charges are never refundable regardless of the reason for return or the timeframe, as these costs cover both outbound shipping and order preparation time.
Exchanges
Exchanges are processed as a return + new order:
- Return your original item following this policy (RMA required)
- Place a new order for the item you want
- Once we receive and approve your return, we'll refund the original purchase or issue store credit
Exchange Windows:
- 0-30 Days: Exchange for refund or store credit
- 31-60 Days: Exchange for store credit only
- After 60 Days: No exchanges accepted
Price Differences:
- Exchange for more expensive item: You pay the difference
- Exchange for less expensive item: We refund the difference or issue store credit (your choice, subject to timeframe restrictions)
Tip: To avoid delays, we recommend placing your exchange order immediately so you don't miss out on inventory.
Non-Refundable Items & Final Sale
The following are not eligible for return or refund:
- Items delivered more than 60 days ago
- Personalized or custom-made items
- Graduation stoles (exchanges for different colors only, within 60-day window)
- Items marked "Final Sale" at checkout
- Gift cards
- Clearance items marked as non-returnable
These items will be clearly marked on product pages and at checkout.
Return Fraud & Policy Abuse
We reserve the right to refuse returns or ban customers who:
- Repeatedly purchase and return the same items
- Return items that show clear signs of wear after being used for events
- Provide false information about defects or errors
- Engage in any fraudulent return activity
- Attempt to return items outside the 60-day window
- Send items back without obtaining an RMA number
Our system tracks return patterns. If we identify abuse, we will permanently suspend return privileges and may pursue legal action for fraud.
Customer Service Contact
Have questions about this policy or need help with a return?
📧 Email: support@bettyspromosplus.com
📞 Phone: 321-234-1212
💬 Returns Portal: returns.bettyspromosplus.com
⏰ Hours: Tue-Fri 12-5pm; Sat 12-4pm
We're here to help! Our customer service team responds within 24 business hours and will work with you to resolve any legitimate concern.
Payment Disputes & Chargebacks
IMPORTANT: Please contact us before filing any chargeback or payment dispute with your bank or credit card company.
We understand that issues can arise with online orders—lost packages, quality concerns, billing questions, or delivery problems. We want to resolve these issues for you quickly and fairly. Most problems can be solved immediately through our customer service team.
Why You Should Contact Us First:
We can resolve most issues within 24-48 hours:
- Lost or stolen packages: We'll file carrier claims, check delivery photos, and send replacements or refunds
- Defective items: We provide prepaid return labels and immediate replacements
- Wrong items shipped: We correct shipping errors at no cost to you
- Billing questions: We can clarify charges, apply discounts, or adjust orders
- Quality concerns: We'll work with you to make it right
Consequences of Filing a Chargeback Without Contacting Us:
If you file a chargeback or payment dispute without first attempting to resolve the issue with our customer service team, the following actions will be taken:
- Immediate suspension of return and exchange privileges for the disputed order
- Permanent account suspension preventing future purchases
- Referral to collections for the disputed amount plus chargeback fees (typically $15-25 per transaction)
- Potential legal action for fraudulent chargebacks
Our Commitment to You:
We've been serving the Divine Nine community since 1988 because we care about our customers. If you have a problem with your order:
- Email or call us first using the contact information above
- Give us a chance to make it right within 24-48 hours
- Document your communication with us if you're concerned
- If we can't resolve it, we'll explain why and work toward a fair solution
Filing a chargeback should be your last resort, not your first step. We promise to work with you in good faith to resolve any legitimate concern.