Betty's Promos Plus Shipping Policy
As a small, family-owned business, we're committed to offering high-quality products at competitive prices while keeping shipping costs affordable.
Standard Shipping Rates:
Rush Processing:
Available for $19.99 to expedite your order preparation and dispatch.
We work diligently to process and ship your order promptly and securely. Thank you for supporting our family business!
At Betty's Promos Plus, your trusted source for Greek paraphernalia and custom promotional products, we keep costs affordable as a family-owned business. We offer a flat rate shipping of $9.99 for orders under $100 and FREE SHIPPING on all orders over $100—no coupon needed.
Most orders ship via USPS First Class or Priority Mail, though we occasionally use UPS to ensure the best service for your delivery.
| Order Value | Delivery Service | Cost | Processing Time | Delivery Time |
|---|---|---|---|---|
| Over $100 | USPS First Class Mail | FREE | 3-5 business days | 7-10 business days |
| Under $100 | USPS First Class Mail | $9.99 | 3-5 business days | 7-10 business days |
| Rush Orders | Varies | $19.99 | 0-3 business days | 1-3 business days |
| Bulk Orders | Varies | Varies | Varies | Varies |
We currently ship only within the United States, including:
Important note for military addresses: Deliveries to APO/FPO/DPO addresses can take 3-4 weeks to arrive due to extended military mail processing times. Please plan accordingly when placing your order.
We process and ship orders as quickly as possible with our small team. Our store operates Wednesday through Saturday, so orders placed after business hours on Saturday will be processed starting the following Wednesday.
While we make every effort to accommodate special requests, our limited staff means we cannot always guarantee expedited processing outside of our Rush Processing service. Once your order ships, you'll receive an email confirmation with tracking information to monitor your delivery.
We fulfill orders Tuesday through Saturday. Our store is closed on Sundays and Mondays.
We are also closed on most federal holidays, including:
We typically close between Christmas and New Year's to give our staff time with their families.
Please note: Processing times do not include weekends, holidays, or closure periods.
We experience higher order volumes during March, April, October, and November as customers shop for crossing gifts and other Greek events. Processing times may be extended during these busy periods.
Need your order quickly during peak season? We recommend selecting Rush Processing ($19.99) to ensure faster handling and delivery.
Thank you for your patience and understanding as we work diligently to fulfill every order!
Rush processing ($19.99) gives your order priority handling with expedited processing and shipping:
What's Included:
Orders are processed and shipped at 3 pm, Wednesday through Saturday.
When placing your rush order, please use the order notes to specify your requested arrival date. Be sure to consider the estimated shipping time for your location using the maps below.
Our rush processing fee is non-refundable and covers priority handling to fast-track your order ahead of our regular workflow. While we're committed to processing your order within 72 hours, please note:
All rush orders ship from our Orlando, Florida location. We're dedicated to getting your order to you as quickly as possible. If you have specific requirements or questions, please let us know in your order notes.
All orders include tracking information, which is sent to your email once your order is processed. Tracking typically becomes active within 24 hours of your shipping confirmation email.
You can modify or cancel your order within 2-3 days of placing it by accessing your order in your account. If the "Change Order" button is not available, it means we have already started processing your order and changes can no longer be made.
Use this link to update your order: https://account.bettyspromosplus.com/orders
If you order multiple items, we will combine and ship them together in one package. We do not offer split shipping. Your entire order will ship once all items are ready for fulfillment.
Orders containing personalized items (such as custom Greek lettering, names, or special requests) require additional processing time and do not qualify for Rush Processing.
Personalized items typically take 4-6 weeks to process before shipping. Due to the custom nature of these items, personalized orders cannot be modified, canceled, or returned once production has begun.
While we work hard to process and ship your order promptly, please understand that once your package is handed to USPS or UPS, we have no control over delivery speed or delays. Shipping carriers may experience delays due to:
We are not responsible for carrier delays once your package has left our Orlando facility. Please check your tracking information for the most up-to-date delivery status.
While we work hard to process and ship your order promptly, please understand that once your package is handed to USPS or UPS, we have no control over delivery speed or delays. Shipping carriers may experience delays due to:
We are not responsible for carrier delays once your package has left our Orlando facility. Please check your tracking information for the most up-to-date delivery status.
If your order hasn't shipped yet: Please allow 3-5 business days for processing.
If your order has shipped: Check the tracking number provided in your shipping confirmation email. Tracking information typically updates within 24 hours of the email being sent.
If you received your shipping notice more than 2 business days ago and tracking still shows no information, please contact us at support@bettyspromosplus.com so we can check the status with the carrier.
Unfortunately, we cannot refund the rush processing fee if your order was shipped within our 72-hour processing window. The fee supports our team's effort to fast-track your order ahead of our regular workflow. We are not responsible for shipping carrier delays.
However: If your order was not shipped within 72 hours of order placement and we did not contact you about the delay, you are entitled to a $10 refund of the rush processing fee.
Betty's Promos Plus offers insurance for all orders during checkout. If your package was lost or stolen, please contact us and we will work with you to resolve the issue.
When contacting us, please:
If your order has defects or was damaged during shipping or manufacturing, please contact us at support@bettyspromosplus.com. We will be happy to work with you to resolve the issue.
It is the buyer's responsibility to ensure the shipping address is correct before placing an order. You can update your shipping address by accessing your order in your account prior to fulfillment. Click here to update your address.
After your order has shipped: We cannot re-route packages. Please contact the carrier directly to request re-routing.
If the carrier returns your order due to an incorrect address:
Click here to access your order in your account. Then click the "Change Shipping Method" button at the top of the page.
Select "Rush Processing" in the pop-up modal.
IMPORTANT: Click the "Pay Now" button on the right to complete the upgrade.
At Betty's Promos Plus, we believe your Greek paraphernalia should make you proud. Whether you're stepping on a yard for homecoming, attending a regional conference, or simply representing your letters in everyday life, you deserve gear that reflects the excellence of your organization.
That's why we've spent over 35 years building relationships with the best manufacturers, maintaining our licensed vendor status, and treating every customer like family. It's why we inspect our inventory personally, respond to every question, and stand behind everything we sell.
We're not the biggest Greek paraphernalia company in America, and that's by design. We're big enough to offer an incredible selection and small enough to know your name, remember your chapter, and care about getting your order exactly right.
Thank you for supporting a Black family business that's been serving the Divine 9 since 1988.
Established in 1988, Betty's Promos Plus has been your home for Greek Paraphernalia for over 35 Years
Shop with complete confidence: Checkout+ includes free returns & exchanges. Love it or return it—100% satisfaction guaranteed.
$9.99 every day shipping on all other orders. We keep our prices low so that our customers can get the BEST Greek Paraphernalia quickly
Betty's Promos Plus is 100% black family owned and operated. Every dollar you spend supports our black owned business
Store Hours
Sunday: CLOSED
Monday-Tuesday: By Appointment Only
Wednesday-Friday 12pm-5pm
Saturday 12pm-4pm
3546 S Orange Ave
Orlando, FL 32806
Email: support@bettyspromosplus.com
Phone: 321-234-1212
